Order & Delivery
Should you see a piece of art work that you wish to purchase, you can order online. We accept most major credit and debit cards.
Ways to Order and Pay
We can accept most credit and debit cards Alternatively, if you prefer to speak to someone just contact us on (+44) 0771 838 6580 or (+44) 0822258529(our opening times are Tuesday to Saturday 10am-4pm) oe e-mail firstname.lastname@example.org
If you have an international order please get in touch and we can arrange payment and shipping to suit your needs.
Own art. Pay Monthly
Own Art is a national initiative, supported by [Arts Council England/Arts Council Northern Ireland/Creative Scotland], to make it easy and affordable for anyone and everyone to buy contemporary art and craft by providing interest-free loans.
It’s so easy and simple,choose the artwork you love, apply for a loan from as little as £100 up to £2,500 and pay it back over 10, completely interest-free. Eg: So £100 purchase is £10 a month/ £2500 w0uld be £250 a month for 10 months. Here’s our guide
Find out more about the scheme and eligibility criteria: www.ownart.org.uk
Want to apply? Just email email@example.com and we’ll send you the link to complete your application from the comfort of your own home.
Delivery & Returns
We aim to send your order out as quickly as possible after receiving it. Most pieces will be despatched within 2 to 7 working days. In certain cases we can arrange for next day delivery. Please contact us at firstname.lastname@example.org or by phone: +44 (0) 1822258529 or (+44)7718386580 if you would like to arrange next day delivery.
All jewellery, Ceramics, glass and print orders despatched within the United Kingdom are sent fully insured. Items must be signed for on receipt. All other orders are sent via Royal Mail Parcel Force or UPS and fully insured.
Original fine artworks, such as investment art or high value works cannot be sent by post or normal courier because they will not insure them as they are irreplaceable. Consequently we have a fine art courier who is fully insured and will deliver to your door. See below.
Fine Art Courier
This is a white glove, door to door fine art courier and fully insured for carrying all artwork. To London and surrounding areas £66 plus vat. Other areas within UK we will provide a quote. Just e-mail us on email@example.com
Collect from the gallery:
You can collect from the gallery free within business hours. Please let us know when you would like to collect and we will make sure your goods are ready and someone is there to meet you.
International delivery costs vary by country. If you would like a quote please email us on firstname.lastname@example.org and we discuss what meets your needs and obtain quotes for you from three specialist art shipping companies: we generally use HMC or Pack & Send. We accept accept international payments via Bank transfer.
Packaging & the Environment
Don’t expect fancy packaging because we are trying to do our bit for the environment. We reuse and recycle all our boxes and bubble wrap as much as possible.
If your purchase is a gift and you wish us to package it especially, please just add a note to your order. Please note: our branded jewellery boxes are included in the jewellery purchase price.
To return the goods, you must inform us by email within 24 hours of delivery. Goods must then be returned within 14 days of receipt for a full refund or exchange, we will pay for the same amount of postage as paid by you the time of purchase.
If you are returning jewellery, the piece must be unworn and received in perfect condition in the original packaging. Any other work must be sent as received in the original packaging and in the manner it was delivered. For example large Fine art and art of high value that is not replaceable must be returned using a Fine Art courier who is fully insured.
For other returns we strongly recommend that you return your purchase fully insured through the Royal Mail Special Delivery service or international equivalent as we cannot accept any responsibility for any returned items that are lost or stolen.
Upon receipt of the goods in accordance with the above, we will issue a full refund of the amount paid, or an exchange credit as required. We can only credit a refund to the original purchaser’s card.
If an item arrives damaged, please inform us by email to the above address within 24 hours of receipt for a replacement or full refund. ceramics and glass as well as glass on frames are very fragile. We do our upmost to make sure they are well packaged.
For reasons of hygiene, earrings for pierced ears are absolutely non returnable.
If you wish to cancel your purchase you must notify us by email to email@example.com before we have dispatched the goods to you.
Where goods have already been dispatched to you, by returning goods to us in accordance with the returns clause above.
Please read our Terms & Conditions